Mike Jones

Mike Jones, President, TPA: Broadspire, International

Mike Jones is president of TPA: Broadspire outside of North America. TPA: Broadspire delivers a tailored, quality third-party administration service globally.

Mike began his career with GAB Robins as a property adjuster, covering personal lines and commercial losses and was quickly promoted to leadership roles. He served on the board of a major UK claims management business in the early 2000s and re-joined GAB Robins in 2007 as chief operating officer, subsequently joining the board and becoming chairman of the Operational Risk Committee.
Mike became part of the Crawford family in 2014 when the company acquired GAB Robins. Since that time, he has served as chief operating officer, UK & Ireland, and president, European Operations. He is a director of the UK business, in which capacity he is certified under the Financial Conduct Authority’s Senior Managers and Certification Regime, as well as many of Crawford’s European entities.

Throughout his career, Mike has always recognized the need for innovation and has been at the forefront of change in the claims management sector. TPA is entering an exciting phase where investment in digital investments, such as artificial intelligence, predictive analytics, telematics and predictive modelling will provide great opportunities. TPA: Broadspire is perfectly positioned to leverage these opportunities with increased investment in technology and new products.

Training and the development of new talent has always been important to Mike. He has supported professional development through his active participation at the Chartered Insurance Institute, where he served as president of the Nottingham Institute in 1995, and at the Chartered Institute of Loss Adjusters where he also served as president.