Amy Shore is a seasoned C-suite executive with over 30 years of leadership experience in the financial services industry. She has deep expertise in business transformation, customer experience and operational excellence, along with extensive P&L leadership and a track record of success in highly regulated industries.
As chief transformation officer at Nationwide Insurance, Shore led enterprise-wide initiatives focused on sustainable operational improvements. Previously, as chief customer officer, she was responsible for enhancing customer satisfaction and loyalty across a $60B enterprise, overseeing strategy and experience for over 14 million customers across eight business lines. Additionally, she co-sponsored efforts to pilot generative AI applications in support of growth and efficiency.
A recognized thought leader, Shore is a frequent speaker on digital transformation and customer strategy and was a 2023 finalist for 50/50 Women on Boards’ “50 Women to Watch for Boards.” She earned a Bachelor of Science degree in business administration from Bowling Green State University and has completed executive leadership programs at Northwestern’s Kellogg School and UC Berkeley. Additionally, she holds the NACD Directorship Certification and Chartered Property & Casualty Underwriter and Chartered Life Underwriting industry designations.
Shore currently serves as trustee and board chair of Bowling Green State University, and has previously chaired several key committees, including investment, compensation and financial affairs. She also holds board roles with the Columbus Symphony and has previously served with the United Way of Delaware County in Ohio.