Nearly 80 years ago, Crawford was founded on the principle of honesty and integrity above all. Our values of respect, empowerment, sustainability, training, One Crawford, recognition and entrepreneurial spirit (RESTORE) are part of everything we do, and is embedded in the work we do every day, as we deliver on our purpose of restoring and enhancing lives, businesses and communities. We believe how we do business is just as important as any measurement of financial growth and, in fact, is key to our success.

Crawford is committed to giving back to the communities we serve and responsibly stewarding our resources, while promoting an environment where our employees are empowered to grow, emboldened to act and inspired to innovate through internal programs and initiatives.

Inclusion and Diversity

At Crawford, we don’t just talk about inclusion and diversity, we make it an integral part of everything we do. We are committed to fostering a safe and inclusive environment where employees’ unique perspectives and experiences are heard and valued. Crawford values diversity as it fosters innovation, collaboration and new ideas.

We have formalized our commitment to diversity with the establishment of the Office of Inclusion & Diversity. This office is responsible for designing and implementing programs that promote an inclusive culture and focus on achieving the company’s diversity goals. In addition to several Employee Resource Groups, Crawford has also established an employee advisory council aligned with our mission to foster a safe and inclusive working environment where employees can bring their authentic selves to work and offer unique experiences and perspectives.

Crawford has long recognized the value of maintaining a more inclusive board of directors and proudly celebrates the legacy of Virginia Crawford, the company’s first female director. Crawford now has three female directors on its eleven-strong board and proudly joins other leading companies who have taken the important step of including at least three female directors.

Human Capital Development

At Crawford, we promote an environment where employees are empowered to grow, emboldened to act and inspired to innovate. From our inception, Crawford has led the industry in state-of-the-art training programs that continue to this day through Crawford Educational Services. With oversight from members of our executive leadership team, our Employee Resource Groups (ERGs) provide support to key employee segments: women and people of color. Additionally, our Women Leadership Exploration and Development (LEAD) program, a high impact e-learning and networking experience, empowers women leaders to achieve their career goals.


Crawford believes in minimizing our environmental impact and takes meaningful steps to ensure our processes are efficient and sustainable. As part of this, we maintain fuel-efficient car options in our adjuster fleet, and have adopted virtual communications platforms across our business to reduce travel and ultimately our carbon footprint.

Community Involvement

We give back to the communities we serve and responsibly steward our resources through donations to causes aligned with our purpose to restore and enhance lives, businesses and communities around the world. A manifestation of our RESTORE values, Crawford employees worldwide join together in service of their respective communities for our annual Global Day of Service. Additionally, through the Crawford Cares, Inc. foundation, our Company provides support to Crawford employees affected by catastrophe or an unexpected event or loss.

Corporate Governance

Crawford is committed to good corporate governance and maintaining the trust of our investors and other stakeholders including our employees, clients and vendors. We also know that good corporate governance is vital to meeting our performance goals by ensuring that our governing processes run smoothly and efficiently, that fair and reasoned debate ensues on all significant corporate issues, and that we are prepared to adequately and timely meet the challenges and opportunities posed in our corporate environment. Read more on our Governance Documents page.

To learn more about our ESG initiatives, please visit our Social Responsibility page.